Frequently Asked Questions
Everything you need to know about shopping luxury consignment with VSP.
How do you guarantee the authenticity of your items?
Every item at VSP Consignment undergoes a rigorous multi-point inspection by our in-house experts. We guarantee 100% authenticity on all luxury goods or your money back.
What is the condition of the items sold?
We curate high-quality pre-loved fashion. Each product page features a detailed condition report ranging from 'New with Tags' to 'Gently Loved' so you know exactly what to expect.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-7 business days, while express options are available at checkout for faster delivery.
What is your return policy for consignment pieces?
Due to the unique nature of consignment, all sales are final. However, if an item was misrepresented or an error occurred, please contact our support team within 48 hours of delivery.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and the package weight.
How can I sell my luxury items with VSP?
Selling is easy! You can submit photos through our online consignment portal or visit our retail location for a professional appraisal and buyout offer.